Privacy Policy

Last updated: August 20, 2026

Davis Plumbing & Heating Inc. (“Davis Plumbing & Heating,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and how and with whom we share it. It applies to davisphinc.com and to all communications you have with us, including phone calls, email, and SMS/text messages.

1. Information We Collect

  • Information you provide to us: your name, mobile and/or landline phone number, email address, service and billing address, appointment and service details, payment information, and the contents of any message you send us through our website forms, by phone, by email, or by text.
  • SMS consent information: when you check the SMS consent box on one of our forms, we record your phone number, the date and time of your consent, and the form or page on which it was given.
  • Information collected automatically: IP address, browser and device type, pages viewed, and referring page, collected through cookies and similar technologies (including Google Analytics) to operate and improve our website.

2. How We Use Your Information

  • To schedule, confirm, and perform plumbing, heating, and cooling services.
  • To send appointment reminders, service updates, estimates and approvals, invoices, and customer satisfaction follow-ups.
  • To respond to your inquiries and provide customer care.
  • To process billing and payments.
  • To maintain, secure, and improve our website and services.
  • To comply with our legal and regulatory obligations.
  • To send you SMS/text messages, where you have given express consent, as described in the SMS Terms & Conditions section below.

3. How We Share Your Information

Mobile Opt-in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

We do not sell your personal information. We share personal information only in the following limited circumstances:

  • Service providers: with vendors who perform functions on our behalf — such as scheduling and dispatch software, payment processors, website hosting, and analytics providers — and only to the extent needed to perform those functions for us.
  • Legal requirements: when required by law, subpoena, court order, or other legal process.
  • Protection of rights: to protect the rights, property, or safety of Davis Plumbing & Heating Inc., our customers, or the public, or to enforce our agreements.
  • Business transfers: in connection with a merger, acquisition, or sale of all or part of our business.
  • With your consent: or at your direction.

No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes. All other categories of data sharing described above exclude text messaging originator opt-in data and consent; that information will not be shared with any third parties.

4. Data Retention

We retain personal information for as long as needed to provide our services, maintain service and billing records, and meet legal, tax, and recordkeeping requirements. SMS consent records are retained for as long as you remain opted in and for a reasonable period afterward to document your consent and any opt-out request.

5. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, misuse, and unauthorized access. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Choices and Rights

  • SMS: you may opt out of text messages at any time by replying STOP to any message from us, or by contacting us directly. Reply HELP for assistance.
  • Email and calls: you may ask us to stop sending non-essential communications by contacting us.
  • Cookies: most browsers let you refuse or delete cookies through your browser settings.
  • Access and deletion: California residents may request access to, correction of, or deletion of the personal information we hold about them, and may ask us to disclose the categories of information we have collected and shared. We do not sell or share personal information for cross-context behavioral advertising. To make a request, use the contact details below. We will not discriminate against you for exercising these rights.

7. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

8. Third-Party Links

Our website may link to third-party sites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:
Davis Plumbing & Heating Inc.
PO Box 871, Perris, CA 92572
Phone: (951) 657-0393
Contact form: https://davisphinc.com/contact-us/

SMS Terms & Conditions

1. SMS Consent Communication:

Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications:

If you have consented to receive text messages from Davis Plumbing & Heating, you may receive messages related to the following:

  • Appointment reminders
  • Billing inquiries
  • Customer care
  • Follow-up messages

Example: “Hello, this is a friendly reminder of your upcoming appointment with Davis Plumbing & Heating at [Your Address] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from Davis Plumbing & Heating at any time.”

3. Message Frequency: You may receive up to 10 messages per service request, including messages regarding scheduling, service updates, estimates and approvals, appointment changes, invoices, and customer satisfaction surveys. Additional messages may be sent when necessary to coordinate an active service request or respond to customer inquiries.

4. Potential Fees for SMS Messaging: Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method: You may opt-in to receive SMS messages from Davis Plumbing & Heating Inc. in the following ways:

  • By submitting an online form

6. Opt-Out Method: You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7. Help: If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us via our contact form.

Additional Options:

  • If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8. Standard Messaging Disclosures:

  • Message and data rates may apply.
  • You can opt out at any time by texting “STOP.”
  • For assistance, text “HELP” or visit our Privacy Policy and SMS Terms & Conditions sections on this page.
  • Message frequency may vary.

Messages examples:

  • Opt-in Message:
    “Thank you for opting into SMS messages from Davis Plumbing & Heating. To opt out at any time, reply STOP. For assistance, reply HELP. Message and data rates may apply. Messaging frequency may vary.”
  • Opt-Out Message:
    “Thank you for opting out of SMS messages from Davis Plumbing & Heating. You will not receive any further SMS communications. To opt back in at any time, reply START.”
  • Help Message:
    “Thank you for contacting Davis Plumbing & Heating. For immediate assistance, please call (951-657-0393) or visit (www.davisphinc.com). Message and data rates may apply.”